Every interaction with every patient matters. It defines the patient experience and is the driving force behind Mary Fisher’s, RN, passion. “I want to be able to make that difference for patients and their loved ones,” she adds. Mary is so deeply rooted in this focus that she now serves dual roles as patient experience manager and Emergency Department manager. She understands the impact of the patient experience after suffering the loss of her mother. “It was a very difficult time for me. That was one of the changing moments in my life and changed the way I view how we are handling the... Read More »
